Privacy Policy

We are Promise Is Creative Marketing Services (PIC Marketing Services) — a digital marketing agency based in Lagos, Nigeria. We help ecommerce brands grow through paid advertising, web design, brand strategy, content marketing, and AI-powered automation.

When this policy says "we", "us", or "PIC", it refers to our company and our team. When it says "you", it refers to anyone who visits our website, contacts us, or engages our services.

We only collect information that helps us do our job properly — serve you better, communicate clearly, and deliver results. Here's a breakdown of what we collect and when:

We do not collect sensitive personal information such as national identification numbers, financial account details beyond what is needed for payment, or any information about your health or beliefs.

Everything we collect has a clear purpose. We do not collect information for the sake of it. Here is exactly why we collect what we collect:

• To respond to your enquiries and provide the services you have engaged us for
• To onboard you as a client and set up the tools, campaigns, and systems we have agreed to build
• To manage and optimise your ad campaigns, funnels, CRM, and automation systems on your behalf
• To send you monthly performance reports, updates, and strategy recommendations
• To process payments for PIC Systems subscriptions or project-based work
• To send you marketing communications — only if you have opted in or are an existing client
• To improve our website and service offerings based on how people use them
• To comply with legal and regulatory obligations

Your information is used only for the purposes it was collected. We never use client data for anything that wasn't agreed upon when you engaged us.

For clients: We use your business information, platform access, and goals to build and manage your marketing systems. All data related to your campaigns — ad spend, ROAS, conversion rates, audience data — is used solely to improve your results. We document this in your monthly reports and Notion workspace.

For website visitors: We use analytics data to understand how people find and use our website, so we can make it better. This data is anonymised and not tied to individual identities.

For communication: We use your contact details to respond to enquiries, send proposals, deliver reports, and stay in touch about your account. We will only send you marketing emails if you have opted in or are an active client.

To deliver our services, we use a number of trusted third-party tools and platforms. These platforms have their own privacy policies, and we only share the minimum information necessary to do the work.

None of these platforms receive more information than they need to perform their specific function. We do not allow any third party to use your data for their own marketing purposes.

We take data security seriously. Here is what we do to protect your information:

• All client workspaces, reports, and documents are stored in password-protected Notion environments
• Platform access credentials (Meta, Google, etc.) are stored securely and only accessed by team members who need them to do the work
• We never store card numbers or banking details — payment processing is handled entirely by Paystack and other secure payment providers
• Internal communications about client accounts happen through Slack, which is protected by two-factor authentication
• We conduct regular reviews of who has access to what, and revoke access immediately when a team member leaves or a client relationship ends
• When a client ends their engagement with us, we remove their platform access within 48 hours and archive their data securely

You are in control of your data. Here is what you can ask us to do at any time:

• Access: Ask us what personal information we hold about you and receive a copy of it
• Correction: Ask us to correct any information that is inaccurate or out of date
• Deletion: Ask us to delete your personal data. We will do this unless we are legally required to keep it
• Opt out: Unsubscribe from any marketing emails at any time using the link at the bottom of the email, or by contacting us directly
• Restriction: Ask us to stop using your data for certain purposes while keeping it on file
• Portability: Request a copy of your data in a format you can use elsewhere

To exercise any of these rights, email us at info@picmarketingservices.com or send us a WhatsApp message at +234 805 387 2784. We will respond within 5 working days.

Our website uses cookies — small text files placed on your device — to improve your experience and help us understand how people use the site. Here is what we use:

• Essential cookies: Required for the website to function. You cannot opt out of these.
• Analytics cookies: Help us understand traffic patterns, popular pages, and how visitors navigate the site. We use Google Analytics for this. The data is anonymous.
• Marketing cookies: Used to track conversions from our paid ads (Meta Pixel, Google Tag). These help us measure campaign performance and show relevant ads to people who have visited our site.

You can disable cookies at any time through your browser settings. Note that disabling certain cookies may affect how the website works. Most browsers allow you to refuse new cookies, delete existing cookies, or be notified when a new cookie is set.

Our services are designed for businesses and business owners. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that a minor has provided us with personal information, we will delete it immediately.

If you believe a minor has submitted information through our website or contact forms, please notify us at info@picmarketingservices.com and we will take prompt action.

As our business grows and our services evolve, this policy may need to be updated. When we make significant changes, we will let you know by updating the date at the top of this page and, where relevant, sending a notification to active clients.

We encourage you to review this policy periodically. Continuing to use our services after any changes means you accept the updated terms.

If you have any questions about this policy, want to exercise your data rights, or have concerns about how we handle your information — please reach out. We are a real team and we respond to every message.

• Email: info@picmarketingservices.com
• WhatsApp: +234 805 387 2784
• Call: +234 707 118 4646
• Address: Lagos State, Nigeria

We aim to respond to all privacy-related enquiries within 5 working days.